Effective from April 30, 2008
FactualTV takes the privacy of its users seriously. We are
committed to safeguarding the privacy of our users while providing a personalised and useful
To offer you a useful service we request some information from you and we automatically collect other information
about your usage of our services. This allows us to offer you the best service possible, and we understand the
critical importance of personal privacy and want you to understand how we handle your personal information.
FactualTV provides an online library of documentaries and factual programs from content owners which can be
viewed and downloaded via our website, FactualTV.com. Our service, including the Content Library and any other
features, tools, applications, materials or other services offered from time to time by FactualTV in connection with
our business on any of the Sites are referred to collectively as the "FactualTV Services".
By visiting the FactualTV Site (whether or not you are a registered member) or using any of the FactualTV Services on
FactualTV collects personally identifiable information in order to establish and enhance our relationship with you.
Also, it helps us deliver a first class user experience. When we collect personally identifiable information from you it
is because you are voluntarily submitting the information to us in order to enjoy certain FactualTV Services or
because you want us to provide you with certain content, services or information. We also may obtain personally identifiable
information from reputable third parties.
We collect the following information:
We ask you for your email address as part of the registration procedure. We, and companies that we
may appoint from time to time to provide products and services to us or otherwise act on our behalf, use
this information to (i) send you newsletters that keep you updated about FactualTV or our service,
including information about available upgrades, functionality, features, and/or programming, (ii) ask
you to participate in surveys that help us make the FactualTV software and service better, (iii) respond
to or confirm your requests, and (iv) notify you of service issues and unusual account actions
(e.g. password resets). We will assume you are interested in receiving e-mails from us (or from
companies who we may engage from time to time to act on our behalf) and will allow you to "opt-out"
if you are not interested.
We collect statistics on your browsing behaviour (such as IP Address and operating system) as well
as on your viewing behaviour in relation to distributed content and advertisements viewed.
To improve the service and quality of FactualTV we allow users to submit bug reports, feature requests,
and other feedback to us. You can also file questions to us. To offer you the best feedback and support
We maintain certain information, such as your username, email address, provided feedback and the time
of the request.
containing a string of characters which is sent to your computer's hard drive by the web server so that
the website can remember who you are. This information may include information relating to your use of our sites,
information about your computer such as the computer's IP address and browser type, demographic data and, if you arrived
at our site via a link from third party site, the URL of the linking page. You can reset your browser to refuse all
cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
FactualTV have appropriate measures in place to ensure that our users' Data is protected against unauthorised access
or use, alteration, unlawful or accidental destruction and accidental loss. User Data may be transferred outside the
FactualTV group of companies to data processors such as fulfilment houses but they will act only on our instructions to
provide the services required.
Changes to this Policy
This policy is effective from 30th of April 2008. From time to time we may make changes to
legislation, best practice or service enhancements.
Feedback about this Policy
FactualTV may have incorrect information for you or if you would like your personally identifiable information
to be permanently removed from our database, you may email us at
Emails sent to
for purposes other than communication about
personally identifiable information may not be answered.